Refund Policy

Last Updated: 02 February 2026

Thank you for purchasing from Newcafeguide. We sell digital products such as templates, guides, toolkits, and downloadable resources. Please read this policy carefully before making a purchase.

By purchasing from our website, you agree to the terms below.

1. Digital Products – No Refund Policy

Since our products are digital and instantly accessible, all sales are final.

We do not offer refunds, returns, or exchanges once the product has been delivered or accessed.

2. Exceptions (Only If Applicable)

A refund may be considered only in the following cases:

You were charged multiple times for the same product
You did not receive the product due to a technical error
The downloaded file is corrupted, and we are unable to provide a working replacement

If any of the above occurs, please contact us within 48 hours of purchase.

3. How to Request Support

To request assistance, email us with:

Order ID
Registered email address
Description of the issue

Email: support@newcafeguide.in

We will review your request and respond within 2–5 business days.

4. Non-Refundable Situations

Refunds will not be provided for:

Change of mind
Lack of knowledge or skills to use the product
Accidental purchase
Dissatisfaction after download
Failure to read product description before purchase

5. Chargebacks & Payment Disputes

If a chargeback is initiated without contacting us first, your account may be suspended and access to products may be revoked.

6. Policy Updates

We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page.